Frequently Asked Questions
Some of the reasons you will not be eligible include:
If you aren’t able to provide the at fault driver’s details
the at fault driver is not insured
you are the at fault party
the at fault driver was under the influence of drugs or alcohol
the accident happened due to a medical episode
the accident happened due to the flashing lights from an ambulance or police vehicle
a secondary vehicle was not involved.
Please call our team on 1300 942 243 to find out about your eligibility.
We provide accident loan cars to suit all our customers’ needs, subject to availability. Click here to find out if you’re eligible for an accident replacement vehicle.
Yes, if you are the not at fault driver and you meet our eligibility criteria, we can assist you. Please complete our online application here.
Drivers are required to hold a current and valid learner, provisional, or full Australian driver’s licence. Please note: Learner or Provisional licence holders are subject to our prior approval.
You will also be required to satisfy criteria in respect to insurance, driving record and physical & mental capacity, as detailed in the agreement.
Fill out an application here.
It is important in any accident to ensure you get the details of the other driver, regardless of fault, including car registration and insurance information.
Unfortunately, without these details we are unable to assist, as the cost of the accident loan car is recovered through the at fault party or their insurer.
Yes, we offer accident loan car to international license holders. Please complete the web application or call our team on 1300 942 243
Yes, if you are the not at fault driver and you meet our eligibility criteria, we can assist you. Please complete our online application here.
Yes, if you’re not at fault in an accident with another vehicle, the business has a legal right to be put back into the position it was prior to the accident. This means that the business may be legally entitled to an accident loan car whilst the car is being repaired, or until it is deemed a total loss.
To find out if you are eligible for a Right2Drive loan car, you can complete our online eligibility questionnaire here.
Unfortunately, if you’re aware the at fault driver does not have insurance, in this instance, we won’t be able to help you with an accident replacement vehicle. Please get in touch with your own insurer for assistance. In some circumstances, we will pursue the at fault driver who is liable for damages. If the at fault driver is not insured, our team will discuss this with you and assist you through the process. However, it may limit the extent of the support we are able to provide.
Our accident replacement vehicles are only available for eligible drivers who are not at fault in an accident with an insured at fault driver. Unfortunately, we can’t assist in this scenario.
Right2Drive can only assist not at fault drivers who have been in an accident with an insured at fault driver. If your car was stolen and you have insurance, we recommend contacting your insurance provider.
We provide vehicles to not at fault drivers who have been in a collision involving a vehicle owned or operated by another insured party. In the case of a collision with a kangaroo or wild animal, we recommend reaching out to your insurer.
You can learn more about it here: https://www.right2drive.com.au/articles/what-to-do-if-you-hit-a-kangaroo-or-another-wild-animal-while-driving
o find out if you are eligible, you can complete our online questionnaire here. You can also complete an online application here. We will call you to discuss your application if we need further information.
You can also speak to a member of our team at any time on 1300 942 243.
Yes, if you meet our eligibility criteria and are the not at fault driver in an accident, we can provide you with an accident replacement vehicle for the duration of the repairs. Click here to find out if you’re eligible.
Right2Drive offers accident loan cars to eligible drivers who have been involved in a car accident that wasn’t their fault. We suggest you talk to a hire car company.
We provide vehicles to not at fault drivers who have been in a collision involving a vehicle owned or operated by another insured party. If your vehicle has been damaged by a straying animal (farm animal or pet) that has an owner and fault is acknowledged, you may be eligible for an accident replacement vehicle. Please contact us to discuss your eligibility.
If the at fault party disputes liability, we can’t provide you with an accident loan car until liability is confirmed. However, we will contact the at fault driver’s insurer and confirm if there is a dispute in liability.
If you are the not at fault driver, we can help you to arrange a towing service* and book an Uber for you, at no cost to you. Pending liability and availability, we can often deliver an accident loan car to you at the scene of the accident. Please call us on 1300 942 243 to find out more.
Yes, if you meet our eligibility criteria and are the not at fault driver in an accident, we would be happy to assist you with an equivalent accident replacement vehicle to your own vehicle for the duration of the repairs. Click here to find out if you’re eligible.
If you are the not at fault driver and you meet our eligibility criteria, we can assist you even if you aren’t covered for a hire car through your insurance policy. Please complete our online application here.
As long as you are the not at fault driver and you meet our eligibility criteria, then we can help you with an accident replacement vehicle. Please complete our online application here.
Yes, under Australian law, you are entitled to a like-for-like accident replacement vehicle if the accident wasn’t your fault regardless of whether you have insurance. Click here to find out if you meet all the eligibility criteria for an accident loan car.