Some of the reasons you will not be eligible include: If you aren’t able to provide the at fault driver’s details the at fault driver is not insured you are the at fault party the at fault driver was under the influence of drugs or alcohol the accident happened due to a medical episode the accident happened due to the flashing lights from an ambulance or police vehicle a secondary vehicle was not involved. Please call our team on 1300 942 243 to find out about your eligibility.

We provide accident loan cars to suit all our customers’ needs, subject to availability. Click here to find out if you’re eligible for an accident replacement vehicle.

Yes, if you are the not at fault driver and you meet our eligibility criteria, we can assist you. Please complete our online application here.

Drivers are required to hold a current and valid learner, provisional, or full Australian driver’s licence. Please note: Learner or Provisional licence holders are subject to our prior approval. You will also be required to satisfy criteria in respect to insurance, driving record and physical & mental capacity, as detailed in the agreement. Fill out an application here.

It is important in any accident to ensure you get the details of the other driver, regardless of fault, including car registration and insurance information. Unfortunately, without these details we are unable to assist, as the cost of the accident loan car is recovered through the at fault party or their insurer.

Yes, we offer accident loan car to international license holders. Please complete the web application or call our team on 1300 942 243

Yes, if you are the not at fault driver and you meet our eligibility criteria, we can assist you. Please complete our online application here.

Yes, if you’re not at fault in an accident with another vehicle, the business has a legal right to be put back into the position it was prior to the accident. This means that the business may be legally entitled to an accident loan car whilst the car is being repaired, or until it is deemed a total loss. To find out if you are eligible for a Right2Drive loan car, you can complete our online eligibility questionnaire here.

Unfortunately, if you’re aware the at fault driver does not have insurance, in this instance, we won’t be able to help you with an accident replacement vehicle. Please get in touch with your own insurer for assistance. In some circumstances, we will pursue the at fault driver who is liable for damages. If the at fault driver is not insured, our team will discuss this with you and assist you through the process. However, it may limit the extent of the support we are able to provide.

Our accident replacement vehicles are only available for eligible drivers who are not at fault in an accident with an insured at fault driver. Unfortunately, we can’t assist in this scenario.

Right2Drive can only assist not at fault drivers who have been in an accident with an insured at fault driver. If your car was stolen and you have insurance, we recommend contacting your insurance provider.

We provide vehicles to not at fault drivers who have been in a collision involving a vehicle owned or operated by another insured party. In the case of a collision with a kangaroo or wild animal, we recommend reaching out to your insurer. You can learn more about it here: https://www.right2drive.com.au/articles/what-to-do-if-you-hit-a-kangaroo-or-another-wild-animal-while-driving

o find out if you are eligible, you can complete our online questionnaire here. You can also complete an online application here. We will call you to discuss your application if we need further information. You can also speak to a member of our team at any time on 1300 942 243.

Yes, if you meet our eligibility criteria and are the not at fault driver in an accident, we can provide you with an accident replacement vehicle for the duration of the repairs. Click here to find out if you’re eligible.

Right2Drive offers accident loan cars to eligible drivers who have been involved in a car accident that wasn’t their fault. We suggest you talk to a hire car company.

We provide vehicles to not at fault drivers who have been in a collision involving a vehicle owned or operated by another insured party. If your vehicle has been damaged by a straying animal (farm animal or pet) that has an owner and fault is acknowledged, you may be eligible for an accident replacement vehicle. Please contact us to discuss your eligibility.

If the at fault party disputes liability, we can’t provide you with an accident loan car until liability is confirmed. However, we will contact the at fault driver’s insurer and confirm if there is a dispute in liability.

If you are the not at fault driver, we can help you to arrange a towing service* and book an Uber for you, at no cost to you. Pending liability and availability, we can often deliver an accident loan car to you at the scene of the accident. Please call us on 1300 942 243 to find out more.

Yes, if you meet our eligibility criteria and are the not at fault driver in an accident, we would be happy to assist you with an equivalent accident replacement vehicle to your own vehicle for the duration of the repairs. Click here to find out if you’re eligible.

If you are the not at fault driver and you meet our eligibility criteria, we can assist you even if you aren’t covered for a hire car through your insurance policy. Please complete our online application here.

As long as you are the not at fault driver and you meet our eligibility criteria, then we can help you with an accident replacement vehicle. Please complete our online application here.

Yes, under Australian law, you are entitled to a like-for-like accident replacement vehicle if the accident wasn’t your fault regardless of whether you have insurance. Click here to find out if you meet all the eligibility criteria for an accident loan car.

Your obligations are to comply with the terms of our agreement with you which includes: Acting in the best interest of Car Accident Hire?. Not holding up the recovery of the rental costs from the at fault party. Providing all documents reasonably required (for example, a copy of your physical driver’s licence). Being open and honest with us, and not misleading us in any way. Not releasing or purporting to release the at fault party from any of your rights in respect to the accident. Providing us with assistance in the recovery process as required, which may include providing documents, witness statements and in very limited circumstances, court proceedings. Advising us promptly when your car repairs are complete, or you are notified of a total loss settlement. You can find more information on our Not at Fault Obligations Page.

If you’re not at fault in an accident with another vehicle, it’s your legal right to be put back into the position you were in prior to the accident. This means being provided with an accident loan car similar to your own while your car is being repaired, or until your total loss settlement is confirmed.

Using our services shouldn’t impact your current policy. When the accident isn’t your fault, you’ve got rights that mean you don’t have to make a claim against your own insurance policy and the cost of the hire will be recovered from the at fault party or their insurer.

If the owner of the vehicle has registered the vehicle for business use, then the owner may be required to pay the GST component of the hire cost at the end of the hire period. The owner is entitled to claim back the GST on their Business Activity Statement (BAS). Get more information here: https://www.ato.gov.au/businesses-and-organisations/gst-excise-and-indirect-taxes/gst/claiming-gst-credits/when-you-can-claim-a-gst-credit

You will need to pay for these additional items as you would in your own car. The at fault insurer will not cover the cost of these items.

Provided you assist us in the recovery process and otherwise act in accordance with the terms and conditions of our agreement, you will be released from liability for the rental costs or legal fees associated with the recovery.

We collect your credit card details in case we need to process charges at the end of your hire such as: Fuel (if you return the vehicle with less fuel that when it was provided to you) Tolls Traffic or parking infringements Vehicle cleaning (if the vehicle is returned dirty) Unacceptable wear & tear Excess or damage Administrative costs.

Under our agreement with you, you will not be liable for the rental costs provided you are not at fault, assist us in recovery of those costs from the at fault driver or their insurer and otherwise act in accordance with the terms and conditions of our agreement. If we require your assistance in recovering the rental costs, this may include you having to provide documents, statements, and in very limited circumstances, court proceedings. You are responsible for vehicle use costs such as: Fuel Tolls (and their related administrative fees) Traffic or parking infringements (and their related administrative fees). In some circumstances, you may also be required to pay costs related to: Vehicle cleaning for a vehicle returned in poor condition Unacceptable wear & tear Excess or damage if you damage our vehicle and do not abide by the terms and conditions of our agreement. Read more in our terms and conditions and visit this page.

Under our agreement with you, the not at fault driver, you won’t be liable for the rental costs as long as you are not at fault, you assist us in the recovery of the costs from the at fault party or their insurer, and otherwise act in accordance with the terms and conditionsof our agreement. If we require your assistance in recovering the rental costs, this may include you having to provide documents, witness statements, and in very limited circumstances, court proceedings. You’ll still need to pay for petrol, tolls and infringements as you would in your own car.

It takes between 24-48 hours to assess an application depending on liability confirmation from the at fault party’s insurer. In many circumstances, however, we can provide an accident loan car within the hour, so please call us to discuss your specific situation.

We require the following information from you: Your details, including your driver’s licence number, car registration and insurance information Copy of your physical driver’s licence The at fault driver’s details, including their car registration and insurance information Details about the car accident Witness details (if applicable). You can apply here.

Yes, you can lodge an application with us now and upon approval, we can book you in for your desired future date.

Eligible customers can enjoy an accident replacement vehicle for the duration of the repairs. In the event of a total loss, you can keep the accident loan car until you receive the settlement on your damaged vehicle. Click here to find out if you are eligible.

Yes, we can arrange to deliver and collect the vehicle at a time and location that are convenient to you, including your home, office or the panel shop where your vehicle is being repaired.

We pride ourselves on being able to assist drivers across Australia* and New Zealand. *Excluding TAS, NT and ACT To discuss if we can service your specific location, please call us on 1300 416 721.

We have an extensive fleet of vehicles available and will do our best to accommodate your needs, depending on availability of vehicles similar to your existing car.

“Like-for-like” means an equivalent vehicle to your vehicle that was involved in the not at fault accident. If we don’t have something similar available, we’ll discuss alternatives with you to ensure the loan car suits your needs and lifestyle.

We have helped over 250,000 Australian & New Zealand drivers get back on the road with an accident loan car. We have over 1,700 5-star reviews on Productreview.com.au and have been awarded Australia’s number one car hire service for 3 consecutive years. We have an extensive range of fleet, which means we will do our best to provide you with a like-for-like car. We deliver cars to you quickly – at the accident scene, repairer, home or office. We service regional and metro areas.

While we assist not at fault drivers with a loan car after an accident, we do not assist with personal injury claims. If you have been injured, we encourage you to review: NSW- www.sira.nsw.gov.au VIC- www.tac.vic.gov.au QLD- www.niis.qld.gov.au WA- www.icwa.wa.gov.au SA- www.ctp.sa.gov.au

Our replacement car booking team will advise the delivering branch that you have a colour preference, and we will do our best to provide it for you.

We’re happy to assist you with a baby car seat or booster seat. Please let us know of your needs and we’ll arrange a suitable baby or child seat for you.

An accident loan car, or “accident replacement vehicle,” is a car provided to not at fault drivers involved in an accident by credit hire businesses such as Right2Drive. Accident loan cars can be used while the damaged vehicle is being repaired or settlement of total loss is confirmed. The cost of an accident loan car is recovered through the at fault party or their insurer.

Phone: 1300 416 721 Email: info@right2drive.com.au Find your local branch