How our service works
Learn more about the process for getting you back on the road, and what your obligations are when you use one of our accident replacement vehicles.
Application process
During Hire
Cost Recovery
Application process
Apply for a Vehicle
After you’ve been in a not at fault vehicle accident, you can apply for an accident replacement vehicle online or by calling our team on 1300 189 658. We’ll ask you to provide us with all the relevant information we need to process your claim.
If you are submitting an application online and are unable to provide us with all the necessary information at the time of submitting the form, we may be in touch with you to get the additional details we need.
Application process
Apply for a Vehicle
After you’ve been in a not at fault vehicle accident, you can apply for an accident replacement vehicle online or by calling our team on 1300 189 658. We’ll ask you to provide us with all the relevant information we need to process your claim.
If you are submitting an application online and are unable to provide us with all the necessary information at the time of submitting the form, we may be in touch with you to get the additional details we need.
Application process
Vehicle Delivery
Once we provide you with approval, we’ll book in the date for your replacement vehicle delivery. You’ll also receive the relevant documentation that you’ll need to sign.
After confirming a suitable date and time with you, one of our representatives will meet you at a location that’s convenient for you (home, work, repairer) to deliver the vehicle.
Please note that we do collect your credit card information in case we need to process charges at the end of your hire. These charges include:
During Hire
Vehicle Return
While you’re using our replacement vehicle, you are expected to cover the costs of fuel, tolls (and their related administrative fees) and traffic or parking infringements (and their related administrative fees) as you would in your own car.
Once your vehicle has been repaired or you’ve received your settlement, Car Accident Hire? will arrange a suitable time and place with you to collect the replacement vehicle.
Cost Recovery
Cost Recovery
Once our vehicle has been returned, we recover the costs of your hire through the at fault party or their insurer. In some cases, we may require your assistance in the recovery process. Please find out more about your obligations here.